Snowdome is committed to protecting the privacy of information held about its members, directors, supporters, volunteers, donors, personnel, members of the public who request information from Snowdome and users of our website.
In collecting, holding, using, disclosing and otherwise managing your personal information, we comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles contained in the Privacy Act.
1. WHAT INFORMATION IS COLLECTED?
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. During the provision of our services or as a result of our
other interactions or dealings with you, Snowdome may collect your personal information.
The types of personal information and sensitive information we collect from you may include:
- contact information, such as your name, address, email address, phone number;
- your occupation;
- your history of donations, correspondence and other interactions with Snowdome including personal opinions and your connection to blood cancer;
- details about your personal interests, employer details, ability to donate; and
- for donors, bank account or credit card details (these details are not retained).
We also collect internet/technology related information from visitors to our site or users of our other online services, as set out further in section 5.5 ‘How does Snowdome use internet/technology related information’ below.
2. HOW DO WE COLLECT THE INFORMATION?
Snowdome only collects information by lawful and fair means and not in an unreasonable or intrusive way. Snowdome collects information in a number of ways including:
- from you when you provide the information to us face to face or by phone, email or through our website or from your responses to mail out forms;
- from third parties who make a donation to Snowdome on your behalf or who have nominated you as the recipient of communications regarding the donation;
- from third parties, such as credit card providers, when we seek authorisation for your payment;
- from publicly available sources of information.
Where we collect sensitive information about you, such as health information, we will do so only with your consent, where it is provided voluntarily or where otherwise authorised by law.
You are not obliged to provide any personal information to Snowdome . However, without certain information from you, Snowdome may not be able to provide services or information to you or may be limited in how we can interact with you.
Any unsolicited personal information received that we could not have collected in accordance with the above or is not part of a Commonwealth record will be destroyed or de-identified as soon as practicable, provided it is lawful and reasonable to do so.
You can be anonymous or use a pseudonym when dealing with Snowdome, unless:
- the use of your true identity is a legal requirement; or
- it is impracticable for us to deal with you on such basis.
3. WHAT INFORMATION DO WE GIVE YOU?
When collecting personal information Snowdome takes reasonable steps to ensure that you are aware of:
- our identity and how to contact us;
- the fact that you are able to access the information;
- the purpose for collecting the information;
- the organisations (or types of organisations) to which Snowdome usually discloses such information;
- any law that requires Snowdome to collect the particular information; and
- the main consequences to you (if any) if the information is not provided.
4. WHY IS THE INFORMATION COLLECTED AND HOW IS IT USED?
Generally speaking, Snowdome collects and uses information, including personal information, to assist it in performing its functions and activities.
4.1 This means that we may use your personal information for any of the following purposes (the primary purposes):
- to provide our charitable services and information services;
- to communicate with donors, including when we are processing donations;
- to respond to your comments or queries;
- to access any application to become a volunteer, contractor or employee;
- to manage and administer the events, services and related activities we conduct;
- to disclose activities and information as required by relevant laws;
- to contact you to obtain your feedback about our services, activities and future plans;
- for internal board and other formal reporting; and
- to analyse information we collect so that we can administer, support, improve and develop the services we offer.
4.2 We may also use your personal information for different purposes but only in the following circumstances:
- if the different purpose relates to the primary purpose for which the information was collected, and you would expect us to use the information in this way; or
- you have consented to us using the information for the different purpose; or
- for direct marketing of Snowdome’s functions and activities, and if you have agreed to receive such information as newsletters or periodic mailings.
If you no longer wish to receive direct marketing materials, please email firstname.lastname@example.org.
5. HOW DOES SNOWDOME USE INTERNET/TECHNOLOGY RELATED INFORMATION?
If you visit www.snowdome.org.au to read, browse or download information, our system may record information such as the date and time of your visit to our website, the pages accessed and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes only.
Like many websites, the Snowdome.org.au website may use “cookies” from time to time. Cookies are small text files that the Websites transfer to a user’s hard drive through their web browser to enable the Websites’ systems to recognise the user’s browser. Cookies may also be used to record non-personal information such as the date, time or duration of a user’s visit, or the pages accessed, for website administration, statistical and maintenance purposes. The default settings of browsers like Internet Explorer always allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Snowdome.org.au website may not function fully for users that disallow cookies.
When Snowdome sends emails or other electronic messages, we may record where recipients open the message and click on particular links. This helps us to better understand what information is of interest to those recipients.
6. LINKS TO OTHER WEBSITES
7. DISCLOSURE OF PERSONAL INFORMATION?
Many of Snowdome’s tasks are performed with the assistance of contractors and volunteers, and Snowdome may share personal information with them. These may include organisations that assist Snowdome with auditing, accounting, financial and legal advisory, banking, payment, security, technology, archival, research, mail and delivery, customer contact, data processing, data analysis, investigation and marketing services. Some of the third parties described above may be located in other countries including the United States, New Zealand and Singapore.
Snowdome may also disclose your personal information to:
7.1 an authorised legal representative nominated by you;
7.2 our accountants, auditors and lawyers; and
7.3 law enforcement bodies, government or other organisations, as required by law.
If you post information or other content to public sections of our websites or to our social media sites, you acknowledge that the information or content may be viewed by the public and/or users of the relevant website or social media site.
8. HOW DO WE PROTECT YOUR INFORMATION?
We take all reasonable steps in the circumstances to make sure the personal information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
Your personal information will be kept on databases held on servers kept in a physically and technologically secured environment, accessed only by authorised personnel or contractors. Where personal information is held in hard copy, it will be held in controlled, access restricted premises which only authorised personnel or contractors will be permitted to access.
Snowdome will destroy or de-identify personal information in circumstances where it is no longer required, unless Snowdome is otherwise required or authorised by law to retain the information.
It is also important for you to protect against unauthorised access to your computer.
9. ACCESS AND CORRECTION
Snowdome takes reasonable steps in the circumstances to ensure that the personal information it holds is accurate, complete and up-to-date.
In addition, under the Privacy Act, you have a right to seek access to and correction of your personal information that is collected and held by Snowdome. Snowdome has procedures in place for dealing with and responding to requests for access to, and correction of, the personal information held about you.
Individuals wishing to access or correct any personal information Snowdome holds about them are encouraged to contact Snowdome using the details set out in section 5.10 ‘How to contact us’ below. Snowdome asks that you provide as much detail as possible about the particular information sought, in order to help Snowdome, retrieve it. Appropriate identification is required before access can be provided. In certain circumstances, Snowdome may not be required by law to provide access or to correct an individual’s personal information. If that is the case, Snowdome will give reasons to explain this. Where Snowdome does not make an individual’s requested correction to their personal information, the individual may ask us to make a note of the requested correction with the information.
Snowdome will endeavour to respond to your request to access or correct your personal information within 30 days from your request.
10. HOW TO CONTACT US
If you have any questions or require further information regarding this privacy statement, or you have a complaint about a breach of your privacy, you can contact Snowdome on +61 3 9005 0814.
We will use our best endeavours to resolve your complaint within fourteen days of receipt. If you are not happy with our response, please refer the matter to the Office of the Australian Information Commissioner which can be contacted on 1300 363 992 or via http://www.oaic.gov.au.
11. REFUND POLICY
The Snowdome Foundation is not required to provide a refund of your donation if you change your mind. However, if a donation has been made inadvertently, please write to us email@example.com and we will review your request and respond within 10 working days.
12. WHERE IS THIS POLICY PUBLISHED?
The Trustee for the Snowdome Foundation ABN 26 239 780 877
Snowdome Foundation Limited ABN 79 624 141 117